Lux Mirror LLC
Policies
Everything we have promised, in one place. Each page below is the version that governs; the summaries inside the apps point back here. Questions go to privacy@theluxmirror.com.
The agreements
The two documents everything else hangs off, and what changed in them.
- Privacy PolicyWhat we collect across the site, both apps and the mirror, why, who processes it, and your rights.
- Applies to
- Everyone
- Effective
- October 1, 2026
- Terms of ServiceThe agreement between you and Lux Mirror LLC: accounts, subscriptions, reservations, hardware, and the salon obligations.
- Applies to
- Everyone
- Effective
- October 1, 2026
- Policy changesWhat changed in the Privacy Policy and Terms, in plain language, version by version.
- Applies to
- Everyone
- Effective
- October 1, 2026
For salons
Addenda to the Terms that apply by plan or by feature.
- Salon Payments AddendumHow client payments reach you through Stripe, refunds and disputes, team payouts, fees and suspension.
- Applies to
- Salons that take payments through LUX
- Effective
- October 1, 2026
- Hardware TermsLuxLease, LuxOwn and LUX Care: who owns the mirror, returns, the service lock, repair and advance replacement.
- Applies to
- Salons on LuxOwn, LuxLease or LUX Care
- Effective
- October 1, 2026
The mirror
What the camera does at the chair, and what it never does.
How we contact you
One page per channel: exactly what is sent, what is on by default, and how to turn it off.
- Text messagesThe opt-in appointment text programme: what we send, the wording you agree to, STOP and HELP.
- Applies to
- Clients who opt in · salon staff who opt in
- Effective
- September 7, 2026
- EmailSign-in, billing, team and alert emails; which ones you can switch off; product news is opt-in only.
- Applies to
- Salon owners and staff · clients
- Effective
- September 7, 2026
- Push notificationsDevice notifications from the LUX Mirror and LUX Booking apps, by category, and the on-mirror notices for staff.
- Applies to
- Anyone who allows notifications
- Effective
- September 7, 2026
Your account
Controls the stores require us to document publicly.
For reviewers
Store and carrier reviewers: the privacy policy URL is theluxmirror.com/privacy, account deletion is documented at theluxmirror.com/delete-account, and the SMS opt-in flow with its exact wording is at theluxmirror.com/policies/text-messages. Support: support@theluxmirror.com · 610-718-7528.