Policies
Salon Payments Addendum
Effective October 1, 2026
How money moves when a client pays you through LUX, and who carries what.
01
Who is charging whom
When a client pays you through LUX, the charge is made by Lux Mirror LLC as the platform and the money is then transferred to your Stripe account, less our platform fee shown in your plan. Receipts and card statements show “LUX Mirror” and your salon’s name.
02
Your business
You confirm that your business is not on Stripe’s Restricted Businesses list, that everything you sell through LUX is a lawful beauty, hair, barber or personal-care service or related product, and that the people you list as team members are your employees or contractors.
03
Refunds, disputes and chargebacks
Because the charge is made on our platform, a refund, dispute, chargeback, dispute fee or negative balance on a payment to you is first taken from us. You agree to reimburse us in full.
We may recover it by reversing the transfer, by deducting it from your next payouts, by charging the payment method on your account, or by invoice payable in 14 days, and we may hold a reserve from your payouts while a dispute is open. You will respond to a dispute within five days of our request with the evidence Stripe asks for.
04
Payouts to your team
If you enable team payouts, you instruct us to transfer each team member’s share as your agent, using the commission rules you set. You are responsible for classifying each person correctly as an employee or contractor, for their tax withholding where applicable, and for the accuracy of the taxpayer information they give Stripe.
Where the law requires it, Stripe files Form 1099 for contractor payouts on our platform and you authorise us to share the information needed to do so. A payout made in error may be reversed.
05
Fees
Our platform fee is shown on your plan. We may change it with 30 days’ notice. Stripe’s processing fees are included in it unless your plan says otherwise.
06
Suspension
We may pause payments or payouts for your business, immediately and with notice as soon as we reasonably can, if Stripe requires it, if we see a pattern of disputes or fraud, or if your business appears to be a restricted business.
07
Reader hardware
If you use a card reader with a mirror, you will keep it where we install it, check it for tampering each week, tell us within 24 hours if it is lost, stolen or damaged, and not open, modify or move it to another location without telling us.
Questions: support@theluxmirror.com. See also the Terms of Service.