Terms of Service

These Terms of Service are an agreement between you and Lux Mirror LLC, a Pennsylvania limited liability company (“LUX”, “we”, “us”). They cover theluxmirror.com, the LUX Mirror and LUX Booking apps, LUX subscriptions, and LUX Smart Mirror hardware — together, the “Service”.

By creating an account, reserving a mirror, or using the Service, you accept these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind it, and “you” means that business.

How we handle information is described in our Privacy Policy, which forms part of this agreement.

You must be at least 18 and able to enter a binding contract. The Service is offered in the United States; we do not represent that it is appropriate or available anywhere else, and you are responsible for complying with your own local law if you use it from elsewhere.

Keep your credentials secure and your account information accurate. You are responsible for everything done under your account, including by team members you invite. Tell us promptly at support@theluxmirror.com if you suspect unauthorised access.

Owners and managers control who has access to a business and at what role. Removing someone who leaves your team is your responsibility, and we recommend doing it the same day.

You can close your account at any time. Closing it ends your access; it does not by itself refund fees already charged.

LUX cloud features are sold as subscription plans. The price, billing period, and any device or seat limits are shown at checkout and on our pricing page, and those are the terms that apply to your purchase.

Subscriptions renew automatically at the end of each billing period at the then-current rate, until cancelled. Cancel at any time in the app; cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Payments are processed by Stripe, or — where a plan is purchased inside a mobile app — by the app store you bought it from, under that store’s own billing and refund rules.

Fees are exclusive of taxes, which we add where required. Subscription fees are non-refundable except where the law requires otherwise. If a payment fails we may retry it and may suspend paid features until it clears. We may change prices with at least 30 days’ notice before a change applies to your next renewal.

A reservation is free and is not a purchase. Reserving holds your place in a production run. Nothing is charged when you reserve, and we confirm price, configuration, and delivery with you by email before your unit ships.

The $199 deposit is optional. It moves you up the production queue, and the full amount is credited against the price of your mirror at dispatch. Ask us before dispatch and we will refund it — it is a queue position, not a fee.

Ship dates we publish are estimates for a hardware product still in production, not guarantees. We will tell you if a date moves, and you may cancel an unshipped reservation at any time for any reason.

Title and risk of loss pass to you on delivery. A mirror needs a standard power outlet, Wi-Fi, and — for wall-mounted units — a wall that can carry the load; installation and any electrical work at your premises are yours to arrange.

30-day trial. If a mirror is not right for your floor, tell us within 30 days of delivery and we will arrange its return and refund what you paid for the hardware. It needs to come back complete and in reasonable condition — ordinary use is expected, damage is not.

One-year hardware warranty. We warrant each mirror against defects in materials and workmanship for one year from delivery. We will repair or replace a defective unit, or refund it, at our option. The warranty does not cover accident, misuse, unauthorised modification, or damage from installation or power problems at your premises. Extended coverage is available as LUX Care.

These remedies are in addition to any rights you have under applicable consumer law that cannot be waived.

The client records, appointment history, notes, and photos you keep in LUX are yours. You are the controller of that information and we process it on your behalf — see our two roles.

That means you are responsible for:

• Having a lawful basis, and any consent required, to collect and keep client information — including photographs of a client, and any photograph of a minor.
• Telling your clients how you use their information, and honouring their requests about it.
• The accuracy of what you record, and managing who on your team can see it.
• Your own obligations as a business — licensing, employment, tax, health and safety, and the services you sell.

LUX provides scheduling and record-keeping tools. It is not a substitute for professional, legal, or accounting advice, and we are not a party to the services you provide your clients.

Do not:

• Attempt to access data belonging to another business, or probe, scan, or test the security of the Service without our written permission.
• Reverse-engineer, decompile, or tamper with mirror firmware, or use the Service to build a competing product.
• Upload malware, or content that is unlawful, infringing, or that you do not have the right to share.
• Photograph anyone without their knowledge and consent, or use the mirror to harass, surveil, or record people covertly.
• Resell or sublicense the Service, share one account across businesses, or work around device or seat limits.
• Scrape the Service, or place unreasonable load on it through automated means.

You keep everything you put in. Your business details, client records, appointments, and photos remain yours. You grant us a limited licence to host, process, transmit, and display that content solely to operate the Service for you and as your Privacy Policy describes. We do not use it to train AI models.

We keep everything we built. The LUX software, firmware, hardware design, style libraries, brand, name, and logo are ours or our licensors’. These terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing — and nothing more.

If you send us feedback or ideas, we may use them freely and without obligation to you.

The Service relies on providers including Stripe for payments and Supabase for hosting, and it may link to sites we do not control. Your use of a third-party service is governed by that provider’s own terms, and we are not responsible for it. Mobile apps are additionally subject to the rules of the app store you obtained them from.

We work to keep LUX available, but we do not promise uninterrupted service. We may take it down for maintenance, and we may change, improve, or discontinue features. If we discontinue something you rely on materially, we will give you reasonable notice and, where a paid plan is affected, a pro-rata refund of the unused period.

A mirror needs a working internet connection for cloud features. Outages at your premises are outside our control.

You may stop using LUX and close your account at any time. We may suspend or terminate an account that breaches these terms, that we are required to act on by law, or that poses a security or payment risk — with notice where we reasonably can, and immediately where we cannot.

After termination you have 30 days to export your data on request, after which we delete it as described in our Privacy Policy. Terms that by their nature should survive — ownership, disclaimers, liability limits, indemnity, and governing law — do.

Except for the express hardware warranty above and any rights you have under consumer law that cannot be waived, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Style previews, colour try-ons, and AI-generated images are illustrative. They are not a promise of a result at the chair, and professional judgement remains yours.

To the fullest extent permitted by law, LUX will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost bookings, lost goodwill, or lost or corrupted data.

Our total liability arising out of or relating to the Service is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars.

Some jurisdictions do not allow these exclusions, in which case they apply to you only to the extent permitted.

If you use LUX for a business, you agree to defend and indemnify LUX against claims, damages, and reasonable costs arising from your use of the Service, your breach of these terms, the services you provide your clients, or your handling of client information and photographs.

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The courts located in Berks County, Pennsylvania have exclusive jurisdiction, and both parties consent to venue there.

Before filing anything, email support@theluxmirror.com and give us 30 days to sort it out. Most problems are a support ticket, not a lawsuit.

We may update these terms as the product changes. The effective date at the top tells you which version applies. For material changes we will email account holders and give notice in the app at least 30 days before they take effect; continuing to use LUX after that means you accept them. If you do not, you may cancel and we will refund the unused portion of any prepaid period.

These terms, together with the Privacy Policy and any order or plan details shown at checkout, are the entire agreement between us. If a provision is found unenforceable, the rest stays in force. Our failure to enforce something is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of the business.

Questions: support@theluxmirror.com, or contact us. Lux Mirror LLC, 96 Commerce Drive PMB 200, Wyomissing, PA 19610.