Terms of Service

These Terms of Service are an agreement between you and Lux Mirror LLC, a Pennsylvania limited liability company (“LUX”, “we”, “us”). They cover theluxmirror.com, the LUX Mirror and LUX Booking apps, LUX subscriptions, and LUX Smart Mirror hardware — together, the “Service”.

By creating an account, reserving a mirror, or using the Service, you accept these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind it, and “you” means that business.

How we handle information is described in our Privacy Policy, which forms part of this agreement.

You must be at least 18 and able to enter a binding contract. The Service is offered in the United States; we do not represent that it is appropriate or available anywhere else, and you are responsible for complying with your own local law if you use it from elsewhere.

Keep your credentials secure and your account information accurate. You are responsible for everything done under your account, including by team members you invite. Tell us promptly at support@theluxmirror.com if you suspect unauthorised access.

Owners and managers control who has access to a business and at what role. Removing someone who leaves your team is your responsibility, and we recommend doing it the same day.

You can close your account at any time. Closing it ends your access; it does not by itself refund fees already charged.

LUX cloud features are sold as subscription plans. The price, billing period, and any device or seat limits are shown at checkout and on our pricing page, and those are the terms that apply to your purchase.

Subscriptions renew automatically at the end of each billing period at the then-current rate, until cancelled. Cancel at any time in the app; cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Payments are processed by Stripe, or — where a plan is purchased inside a mobile app — by the app store you bought it from, under that store’s own billing and refund rules.

Fees are exclusive of taxes, which we add where required. Subscription fees are non-refundable except where the law requires otherwise. If a payment fails we may retry it and may suspend paid features until it clears. We may change prices with at least 30 days’ notice before a change applies to your next renewal.

When you start a subscription you will see the price, billing period, renewal terms and how to cancel before you confirm, and we keep a record of that confirmation. You can cancel in the app in no more steps than it took to sign up. If a plan has a fixed schedule (LuxOwn runs 12 monthly payments), we email you 30 days before it ends telling you what happens next. We give at least 30 days’ notice of any price change before the renewal it applies to. Nothing in this section limits rights a business buyer has under the automatic-renewal laws of its own state.

A reservation is free and is not a purchase. Reserving holds your place in a production run. Nothing is charged when you reserve, and we confirm price, configuration, and delivery with you by email before your unit ships.

The $199 deposit is optional. It moves you up the production queue, and the full amount is credited against the price of your mirror at dispatch. Ask us before dispatch and we will refund it — it is a queue position, not a fee.

Ship dates we publish are estimates for a hardware product still in production, not guarantees. We will tell you if a date moves, and you may cancel an unshipped reservation at any time for any reason.

Title and risk of loss pass to you on delivery. A mirror needs a standard power outlet, Wi-Fi, and — for wall-mounted units — a wall that can carry the load; installation and any electrical work at your premises are yours to arrange.

LuxOwn and LuxLease are subject to our Hardware Terms, which are part of this agreement.

30-day trial. If a mirror is not right for your floor, tell us within 30 days of delivery and we will arrange its return and refund what you paid for the hardware. It needs to come back complete and in reasonable condition — ordinary use is expected, damage is not.

One-year hardware warranty. We warrant each mirror against defects in materials and workmanship for one year from delivery. We will repair or replace a defective unit, or refund it, at our option. The warranty does not cover accident, misuse, unauthorised modification, or damage from installation or power problems at your premises. Extended coverage is available as LUX Care.

These remedies are in addition to any rights you have under applicable consumer law that cannot be waived.

The client records, appointment history, notes, and photos you keep in LUX are yours. You are the controller of that information and we process it on your behalf — see our two roles.

That means you are responsible for:

• Having a lawful basis, and any consent required, to collect and keep client information — including photographs of a client, and any photograph of a minor. For mirror photos, use the consent record the LUX apps provide (see Mirror photos) or an equivalent record you keep.
• Telling your clients how you use their information, and honouring their requests about it.
• The accuracy of what you record, and managing who on your team can see it.
• Your own obligations as a business — licensing, employment, tax, health and safety, and the services you sell.

How we process client records for you. We process your client records only on your documented instructions (which these terms and the app’s settings are), keep them confidential, use only the providers listed in the Privacy Policy and tell you 30 days before adding one (you may object and end the agreement if we cannot resolve it), help you answer client requests and any regulator, tell you within 72 hours if we determine a security incident has affected your records, delete or return the records when you close your account (see §14), and let you audit our compliance once a year by written questionnaire. Where a state privacy law requires more of a processor, we will meet it. You remain responsible for having a lawful basis to collect what you put in LUX.

At the station. You will display the LUX camera notice we provide at each station with a mirror, and any additional notice your city or state requires (for example New York City’s biometric identifier sign). You will not point a mirror’s camera into any area where a person may undress.

LUX provides scheduling and record-keeping tools. It is not a substitute for professional, legal, or accounting advice, and we are not a party to the services you provide your clients.

Before any mirror in your business can photograph a client, an owner must accept these Mirror Photo Terms in the LUX Mirror app (Settings › Mirror photos). We record who accepted, when, and which version. Version 2026-09-05 reads:

• What you are agreeing to. Your LUX mirrors may take photos of a client only when that client has agreed — in LUX Booking when they book, in their LUX Booking settings, or in person to a member of your team who records it in the app. Every photo is tied to that consent.
• Your responsibilities. You will ask before photographing anyone who has not agreed, honour a client who withdraws, and obtain a parent or guardian’s consent before photographing a minor. Photos are for your client records and for the client; you will not publish or sell them without separate permission. You will not present an AI-generated preview as a photograph of your work, and you will keep the “AI-generated preview” mark on it if you share it with a client.
• What LUX does. We store photos in your private library, show each client only their own, record who took each photo and under which consent, delete photos after your retention period, and delete a client’s photos when they delete their LUX account. We never use photos to train models and never sell them.
• Switching off. Turning capture off stops every mirror in this business from taking photos immediately. Existing photos stay until your retention period ends or a client deletes them.

Version 2026-10 adds the sentence on AI previews; owners will be asked to re-accept in the app.

The system enforces the first point: a mirror will not take, and our servers will not store, a photo that is not tied to a client’s current consent.

Do not:

• Attempt to access data belonging to another business, or probe, scan, or test the security of the Service without our written permission.
• Reverse-engineer, decompile, or tamper with mirror firmware, or use the Service to build a competing product.
• Upload malware, or content that is unlawful, infringing, or that you do not have the right to share.
• Photograph anyone without their knowledge and consent, or use the mirror to harass, surveil, or record people covertly.
• Resell or sublicense the Service, share one account across businesses, or work around device or seat limits.
• Scrape the Service, or place unreasonable load on it through automated means.

You keep everything you put in. Your business details, client records, appointments, and photos remain yours. You grant us a limited licence to host, process, transmit, and display that content solely to operate the Service for you and as your Privacy Policy describes. We do not use it to train AI models.

We keep everything we built. The LUX software, firmware, hardware design, style libraries, brand, name, and logo are ours or our licensors’. These terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing — and nothing more.

If you send us feedback or ideas, we may use them freely and without obligation to you.

Payment processing services for salons on LUX are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a salon on LUX, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of LUX enabling payment processing services through Stripe, you agree to provide LUX accurate and complete information about you and your business, and you authorise LUX to share it and transaction information related to your use of the payment processing services provided by Stripe.

The Salon Payments Addendum applies to every payment a client makes to you through LUX. Other providers we rely on are listed in the Privacy Policy; your use of a third-party service is governed by that provider’s own terms. Mobile apps are additionally subject to the rules of the app store you obtained them from.

LUX Mirror appointment texts is an optional text message program run by Lux Mirror LLC for clients of salons that use LUX. When you add a mobile number and opt in inside the LUX Booking app, we send transactional SMS about your own appointments on behalf of the salons you book with: booking request received, appointment confirmed, reminders before an appointment, and changes or cancellations made by the salon. No marketing messages are sent under this program.

Message frequency may vary with how often you book. Standard Message and Data Rates may apply; check with your carrier. Carriers are not liable for delayed or undelivered messages. Opting in is not a condition of booking or of any purchase. The opt-in screens and the exact wording you agree to are shown on our Text messages page.

To stop, reply STOP to any message or turn text messages off in the app’s Settings; you will get one final confirmation and no further texts. For help, reply HELP, email support@theluxmirror.com, or call 610-718-7528. Reply START to opt back in. How we handle your number and consent is described in our Privacy Policy.

Salons may not use LUX to send marketing, promotions, surveys or any message other than the appointment messages described above, and may not add a client’s number without the client’s own opt-in in the app. Marketing texts of any kind, including any you send outside LUX, are your responsibility under federal law and the laws of your state, including Pennsylvania’s telemarketing law.

We work to keep LUX available, but we do not promise uninterrupted service. We may take it down for maintenance, and we may change, improve, or discontinue features. If we discontinue something you rely on materially, we will give you reasonable notice and, where a paid plan is affected, a pro-rata refund of the unused period.

A mirror needs a working internet connection for cloud features. Outages at your premises are outside our control.

You may stop using LUX and close your account at any time. We may suspend or terminate an account that breaches these terms, that we are required to act on by law, or that poses a security or payment risk — with notice where we reasonably can, and immediately where we cannot.

After termination you have 30 days to export your data on request, after which we delete it as described in our Privacy Policy. Terms that by their nature should survive — ownership, disclaimers, liability limits, indemnity, and governing law — do.

EXCEPT FOR THE EXPRESS HARDWARE WARRANTY IN SECTION 6 AND ANY RIGHTS YOU HAVE UNDER CONSUMER LAW THAT CANNOT BE WAIVED, THE SERVICE AND THE HARDWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.

Style previews, colour try-ons, and AI-generated images are illustrative. They are not a promise of a result at the chair, and professional judgement remains yours.

To the fullest extent permitted by law, LUX will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost bookings, lost goodwill, or lost or corrupted data.

Our total liability arising out of or relating to the Service is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars.

Some jurisdictions do not allow these exclusions, in which case they apply to you only to the extent permitted.

If you use LUX for a business, you agree to defend and indemnify LUX against claims, damages, and reasonable costs arising from your use of the Service, your breach of these terms, the services you provide your clients, or your handling of client information and photographs, your text messaging outside LUX, and any payment dispute or payout you are responsible for under the Salon Payments Addendum.

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The courts located in Berks County, Pennsylvania have exclusive jurisdiction, and both parties consent to venue there.

Before filing anything, email support@theluxmirror.com and give us 30 days to sort it out. Most problems are a support ticket, not a lawsuit.

We may update these terms as the product changes. The effective date at the top tells you which version applies. For material changes we will email account holders and give notice in the app at least 30 days before they take effect; continuing to use LUX after that means you accept them. If you do not, you may cancel and we will refund the unused portion of any prepaid period.

These terms, together with the Privacy Policy, the Hardware Terms, the Salon Payments Addendum and any order or plan details shown at checkout, are the entire agreement between us. If a provision is found unenforceable, the rest stays in force. Our failure to enforce something is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of the business.

Questions: support@theluxmirror.com, or contact us. Lux Mirror LLC, 96 Commerce Drive PMB 200, Wyomissing, PA 19610.