LUXMIRROR

Your account

Delete your account

You can delete your LUX account yourself, from inside either app, in under a minute. This page explains where the control is, what happens when you use it, and how to ask us instead if you no longer have the app.

In the app

  1. LUX Booking (clients): open Account → Settings, scroll to Danger zone, tap Delete account.
  2. LUX Mirror (salon owners and staff): open Settings → Account, scroll to Danger zone, tap Delete account.
  3. Type DELETE to confirm. Your account is erased immediately and you are signed out on every device.

The apps will stop you, and tell you why, if your account still holds something that has to be handed over first: you are the only owner of a business (make another team member an owner, or delete the business), you are the billing contact for an active subscription (cancel it first), or you have payouts still in flight.

What gets deleted

  • Your name, email address, phone number, profile photo, and every sign-in method (password, Google, Apple). Nobody — including you — can sign in to the account afterwards.
  • Saved payment methods held with our payment processor, Stripe.
  • Favorites, notification preferences, and push-notification registrations.
  • The link between you and any salon's client record.

Deleted data may persist in encrypted backups for up to 30 days after removal from live systems.

What we are required to keep

Some records must survive an account deletion, in anonymized form, because the law or another person's rights depend on them:

  • Payment, payout, and tax records — kept for seven years, attributed to “Deleted user”.
  • Appointment history that belongs to a salon's own records (they are the controller of their client list), with your identity removed.
  • Security logs, for up to 12 months.

Full detail is in our Privacy Policy, under “How long we keep it”.

No longer have the app?

Email privacy@theluxmirror.comfrom the address on the account with the subject “Delete my account”. We verify it is you, complete the same deletion, and confirm within 30 days. We do not charge for this or treat you differently for asking.